Refund Policy

1. Automatic refunds

You receive a full, automatic wallet refund when:

• Your order expires before any SMS is received on the assigned number.
• The provider fails to assign a number after you confirm purchase.
• You cancel an active order before any SMS is received.

Automatic refunds are credited to your wallet immediately and appear in your transaction history.

2. Non-refundable orders

Orders where at least one SMS was successfully delivered to your number are considered fulfilled and are not refundable. Completing an order marks it as fulfilled.

3. Deposits

Wallet deposits are prepaid credits for use on KamVerify and are generally non-refundable to the original payment method. If a deposit was charged but never credited, or was charged in error, open a support ticket and we will investigate and correct it.

4. Disputes

If you believe a refund was missed or applied incorrectly, open a support ticket from your dashboard and reference the order ID. We review refund disputes manually.

5. Processing time

Wallet refunds are credited immediately. Corrections to original payment methods, where applicable, depend on the payment provider's processing times.